We believe electronic messaging is a compelling tool for sending useful and on-demand information. We are opposed to the sending of unsolicited messages. We respect the privacy of other's and understand that spamming is a big concern.
We support a stringent anti-spam policy as outlined below. If you feel you have been spammed, please contact customer support support [at] celltrust.com or follow any of the three steps at the bottom of this page.
And we do not tolerate the sending email or SMS that:
How to opt-out
If you feel you have been spammed, we suggest you do one of the following:
At the bottom of email sent by CellTrust®, there is a link which enables you to unsubscribe from our customers list. By clicking that link you will automatically be taken off their list (after confirmation on the web page). This feature is obligatory for our clients and we add it automatically to any email we send on their behalf. You can be assured that you will be removed from their list.
To be certain you are not sent any emails from any person or company that utilizes our service, you can take it one step further by sending an email to service [at] celltrust.com with Stop in the body. This will take you off all the lists of all of our customers. Be careful when choosing this option as you may terminate an email newsletter or offer you might wish to receive.
If you receive an unwanted SMS from our service, simply reply with Stop and you will be moved to the "no-contact" list of all of our customers. You can also send a message with HELP in the body to receive a list of valid commands to stop or reactivate your cell phone in our system.
If you believe you have tried the above methods to unsubscribe and you are still receiving unwanted mail from our service, we would like to speak with you to make absolutely sure that it does not happen again. Please call us at 480.515.5200 for support or send an email to support [at] celltrust.com. When you hear a message, please leave us a call-back number and we will return your call as soon as possible.
We take spamming very seriously, and wish to eliminate any culprits that are abusing our service.
CellTrust is a leading provider of traceability and security for mobile communication for highly regulated industries and Mobile Aggregation across 200+ countries and over 800 carriers and mobile operators. CellTrust SecureLine™ archives and protects mobile communication content supporting enterprise mobile collaboration, eDiscovery and global regulatory compliance for financial services, government and healthcare.